Shipping Policy

Last Updated: 12 September 2026

At Legacy Muse, we aim to process and deliver every order safely and within the estimated timeframe. This Shipping Policy explains our order-processing, delivery, tracking, and shipping conditions.

1. Shipping Coverage

We currently deliver to serviceable postal codes across India.

Delivery availability depends on the customer’s postal code and the coverage provided by our courier partners. We may cancel or contact the customer regarding an order placed for an unserviceable location.

International shipping is not currently available unless specifically displayed during checkout.

2. Order Processing

Orders are normally processed within 1–3 business days after successful payment or Cash on Delivery confirmation.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Processing time may also increase because of:

  • High order volumes
  • Product availability
  • Payment verification
  • Address verification
  • Cash on Delivery confirmation
  • Public holidays or operational disruptions

Processing time is separate from the estimated delivery time.

3. Estimated Delivery Time

After dispatch, most orders are delivered within approximately:

  • Metro and major cities: 4–7 business days
  • Other serviceable locations: 5–10 business days
  • Remote or limited-service locations: 7–14 business days

These timelines are estimates and are not guaranteed delivery dates.

Delivery may be delayed because of weather conditions, courier disruptions, public holidays, government restrictions, local events, incorrect address details, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is confirmed.

Free-shipping offers may be available on selected orders, products, locations, or promotional campaigns. Any minimum-order requirement or other condition will be displayed on the website or during checkout.

Shipping charges, Cash on Delivery fees, and other service charges are generally non-refundable unless an incorrect, defective, or damaged product was delivered due to an error by Legacy Muse.

5. Cash on Delivery

Cash on Delivery may be available for selected postal codes and order values.

COD orders may require confirmation through phone, SMS, WhatsApp, or email before dispatch. If we are unable to confirm the order, it may be placed on hold or cancelled.

An additional COD charge may apply and will be displayed during checkout.

Legacy Muse may disable Cash on Delivery for customers with a history of repeated order refusals, fake orders, or failed delivery attempts.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or your customer account.

Tracking information can take up to 24–48 hours after dispatch to become active on the courier’s website.

If tracking details have not been received after the expected processing period, please contact us with your order number.

7. Delivery Address and Contact Details

Customers must provide:

  • Complete recipient name
  • Correct house or building number
  • Street and locality
  • City and state
  • Correct postal code
  • Active mobile number
  • Nearby landmark, where necessary

Legacy Muse will not be responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer.

Address changes can only be requested before the order is dispatched. Once dispatched, an address change may not be possible.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its service policy.

If delivery fails because:

  • The customer is unavailable
  • The customer cannot be contacted
  • The address is incorrect or incomplete
  • The customer refuses the parcel
  • Cash is unavailable for a COD order

the order may be returned to Legacy Muse.

Additional shipping charges may apply if the customer requests re-dispatch. For prepaid orders returned because of customer-related delivery failure, original shipping charges and return-to-origin costs may be deducted from the eligible refund.

9. Delayed Orders

Occasional delivery delays may occur after an order has been handed over to the courier.

If your order is delayed beyond the estimated period, please contact us. We will coordinate with the courier partner and provide available tracking information.

A delay does not automatically mean that the shipment has been lost. A refund or replacement will be considered only after the courier completes its investigation and confirms the shipment status.

10. Damaged or Tampered Packages

Please inspect the outer packaging before accepting delivery.

If the parcel appears significantly damaged, opened, or tampered with, you may refuse delivery and contact us immediately.

For damaged, defective, incorrect, or missing-product claims, please contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photographs of the package and product
  • Photograph of the shipping label
  • A continuous and unedited unboxing video
  • Description of the issue

Claims will be reviewed according to our Refund & Exchange Policy.

11. Lost Shipments

If the courier confirms that a prepaid shipment has been lost in transit, Legacy Muse may provide a replacement or refund after completing the required verification.

We will not consider a shipment lost solely because tracking updates are delayed.

12. Partial Shipments

Some orders may be delivered in separate packages depending on product availability or fulfilment requirements.

If an order is split into multiple shipments, separate tracking details may be provided. Additional shipping charges will not be applied unless clearly communicated and approved.

13. Order Cancellation

Orders may be cancelled before they are packed or dispatched.

Once an order has been handed over to the courier, cancellation may not be possible. If the customer refuses the shipment after dispatch, applicable shipping and return-to-origin charges may be deducted from any eligible refund.

14. Ownership and Risk

Responsibility for the order passes to the customer after successful delivery to the address provided during checkout.

Customers should ensure that they or an authorised person are available to receive the package.

15. Contact Us

For shipping, delivery, or tracking assistance, please contact:

Legacy Muse
Home No. 78, Maharajganj
Balrampur, Chhattisgarh – 497119
India

Email: muselegacy18@gmail.com
Phone: +91 95896 91992
Website: www.legacymuse.in

Please include your order number when contacting us regarding a shipment.