Privacy Policy
Last Updated: 12 September 2026
Legacy Muse (βLegacy Muse,β βwe,β βus,β or βourβ) operates the website www.legacymuse.in and provides customers with access to our products, shopping features, customer support, and related services (collectively, the βServicesβ).
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our Services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal and Contact Information
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Postal code and location details
Order and Transaction Information
- Products viewed, selected, added to cart, or purchased
- Product size, colour, and other preferences
- Order history
- Payment status
- Shipping, return, cancellation, refund, and exchange details
Payment Information
Payments may be processed through Shopify or third-party payment gateways. We generally do not directly store complete debit card, credit card, UPI PIN, CVV, or internet-banking credentials.
Payment service providers may collect and process payment information according to their own privacy policies and security standards.
Account Information
If you create an account, we may collect your:
- Username or login information
- Password in encrypted or protected form
- Saved addresses
- Wishlist and shopping preferences
Communications
We may collect the information you provide when you:
- Submit a contact form
- Contact customer support
- Send us an email or message
- Submit a review, complaint, or feedback
- Communicate with us through social media
Device and Website-Usage Information
We may automatically collect:
- IP address
- Browser and device type
- Operating system
- Website pages visited
- Time spent on the website
- Products viewed
- Referring website
- Cookie and session identifiers
- General location derived from your device or IP address
2. How We Collect Information
We collect information:
- Directly from you when you place an order, create an account, or contact us
- Automatically through cookies and similar technologies
- Through Shopify, which hosts and powers our online store
- From payment gateways, delivery partners, analytics providers, and other service providers
- From marketing or social-media platforms where permitted by law
3. How We Use Your Information
We may use your information to:
- Process and confirm orders
- Receive and verify payments
- Pack, ship, and deliver products
- Provide order-status notifications
- Process cancellations, returns, exchanges, and refunds
- Create and manage customer accounts
- Respond to questions, complaints, and support requests
- Detect fraudulent, suspicious, or unauthorised activity
- Maintain the security of our website
- Improve our products, website, and customer experience
- Remember your cart, preferences, and previously viewed products
- Send promotional messages, offers, or product updates where you have provided consent
- Measure advertising and website performance
- Comply with legal, taxation, accounting, and regulatory requirements
- Enforce our website terms and protect our legal rights
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate essential website functions, remember your preferences, maintain your shopping cart, understand website usage, and support advertising or analytics.
Cookies may include:
- Essential cookies required for checkout and website security
- Preference cookies that remember your selected settings
- Analytics cookies that help us understand website performance
- Advertising cookies used to measure or personalise promotions
You may manage or block cookies through your browser settings. Blocking essential cookies may affect features such as account login, shopping cart, and checkout.
5. How We Share Information
We may share personal information only where reasonably necessary with:
- Shopify, which hosts and supports our online store
- Payment gateways and payment-processing partners
- Courier, shipping, logistics, and fulfilment partners
- Website hosting, cloud-storage, and IT service providers
- Customer-support and communication service providers
- Analytics, advertising, and marketing partners
- Accountants, auditors, legal advisers, and professional consultants
- Government authorities, regulators, or law-enforcement agencies where required by law
We may also disclose information in connection with a merger, acquisition, restructuring, sale of business assets, or similar commercial transaction.
We do not sell personal information for monetary consideration.
6. Shopify
Our online store is powered by Shopify. Shopify may collect and process information relating to your access to and use of our website, including information required to provide checkout, payment, security, analytics, and personalised shopping features.
Your information may be processed by Shopify and its authorised service providers in India or other countries.
You can learn more by reviewing the Shopify Consumer Privacy Policy.
7. Marketing Communications
Where permitted by law or with your consent, we may send promotional communications through email, SMS, WhatsApp, or other channels.
You may opt out at any time by:
- Clicking the unsubscribe link in an email
- Following the opt-out instructions in the message
- Contacting us using the details provided below
Even after opting out of marketing communications, you may continue to receive important transactional messages relating to orders, payments, deliveries, returns, or account security.
8. Data Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no online platform or electronic transmission is completely secure. You should not send passwords, payment credentials, or other highly sensitive information through unsecured communication channels.
You are responsible for maintaining the confidentiality of your account password and login details.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil orders and provide customer support
- Maintain business and transaction records
- Process returns, refunds, or complaints
- Prevent fraud and resolve disputes
- Meet taxation, accounting, and legal obligations
- Enforce our agreements and policies
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable law.
10. Your Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Withdraw previously provided consent
- Opt out of promotional communications
- Raise a complaint regarding our handling of your information
- Nominate another person to exercise applicable rights on your behalf where legally permitted
We may request reasonable information to verify your identity before processing a privacy request.
Withdrawal of consent will not affect processing already completed lawfully before the withdrawal. Some information may need to be retained where required by law or for legitimate business purposes.
11. Childrenβs Privacy
Our website and Services are not intended for use by children who are not legally capable of entering into a purchase transaction.
We do not knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian. If you believe a child has provided personal information to us without proper consent, please contact us so that we can take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites, social-media platforms, payment gateways, or other services.
We are not responsible for the privacy, security, or content practices of third-party platforms. You should review their respective privacy policies before providing personal information.
13. International Data Transfers
Shopify and some of our service providers may store or process information outside India. Where such transfers occur, information will be handled using appropriate safeguards and in accordance with applicable data-protection requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, website features, service providers, or legal requirements.
The updated policy will be published on this page with a revised βLast Updatedβ date. We encourage you to review this page periodically.
15. Contact and Grievance Details
For privacy-related questions, complaints, consent withdrawal, correction requests, or deletion requests, please contact:
Legacy Muse
Home No. 78, Maharajganj
Balrampur, Chhattisgarh β 497119
India
Email: muselegacy18@gmail.com
Phone: +91 95896 91992
Website: www.legacymuse.in
We will review and respond to legitimate privacy requests within a reasonable period, subject to identity verification and applicable legal requirements.
